• Account and identity information such as name, email address, phone number, and authentication records.
• Delivery information such as addresses, landmarks, and location selected for serviceability.
• Order information including products, vendors, prices, payment status, delivery progress, cancellations, refunds, and support history.
• Device and usage information such as IP address, browser type, session activity, security events, cookies, and diagnostic logs.
• Vendor and business information required to operate seller accounts and settle marketplace transactions.

• To create accounts, provide catalogues, confirm serviceability, process orders, coordinate delivery, and provide customer support.
• To process payments, refunds, settlements, fraud checks, reconciliation, and transaction records.
• To send transactional messages, security alerts, order updates, and communications requested by the customer.
• To secure the portal, prevent abuse, troubleshoot errors, improve performance, and comply with legal or regulatory obligations.

Supported online payments are processed through authorised payment providers. TrueBazar may receive transaction identifiers, payment status, method type, and limited masked details needed for reconciliation and support, but does not store full card numbers, CVV values, UPI PINs, or banking passwords.

Information is shared only as reasonably necessary with the selected vendor, delivery or logistics partners, payment and refund providers, communications vendors, hosting and security providers, professional advisers, and government or law-enforcement authorities where legally required. Each recipient receives only the information relevant to its role.

The portal may use essential cookies or similar storage for login, cart, location, security, and checkout continuity. Analytics may be used to understand aggregate performance and improve the service. Browser controls can restrict optional cookies, but blocking essential storage may prevent account or checkout features from working correctly.

Information is retained for as long as necessary to provide the service, maintain transaction and tax records, resolve disputes, prevent fraud, and meet legal obligations. Reasonable administrative, technical, and organisational safeguards are used, but no online system can guarantee absolute security.

You may request access, correction, or deletion of eligible personal information, withdraw optional consent, or raise a privacy grievance by contacting us. Some transaction records may need to be retained despite a deletion request. We may verify identity before completing a request.

Email contact@truecodesolutions.com, call +91 70144 23962, or use the Contact Us page. Mark privacy complaints with the subject “Privacy Grievance”.